Creative & Ads

VIDEO_FORMAT_UNSUPPORTED Unsupported Video Format

Creative Video Ad Review

The video file format you uploaded isn't supported. TikTok accepts MP4, MOV, MPEG, 3GP, and AVI formats for ad creatives.

What causes this error?

The video file format you uploaded isn’t supported. TikTok accepts MP4, MOV, MPEG, 3GP, and AVI formats for ad creatives.

How to fix it

Convert your video to MP4 (H.264 codec, AAC audio) which is the most reliable format across all TikTok placements. Use ffmpeg or a video conversion tool to transcode.

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