Account & Billing

INSUFFICIENT_BALANCE Insufficient Account Balance

Account Billing Verification

For prepay ad accounts, your balance has been fully depleted. All campaigns stop delivering when the balance hits zero.

What causes this error?

For prepay ad accounts, your balance has been fully depleted. All campaigns stop delivering when the balance hits zero.

How to fix it

Top up your account balance through TikTok Ads Manager → Billing → Add Funds. Consider setting up automatic payments or increasing your top-up amount to prevent frequent interruptions.

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