Creative & Copy

1487042 Video File Format Not Supported

Creative Rejected

You tried uploading a video type that Meta doesn't know how to process, or the file size is wildly over the maximum limit.

What causes this error?

You tried uploading a video type that Meta doesn’t know how to process, or the file size is wildly over the maximum limit.

How to fix it

Render your footage out as either an .mp4 or .mov file, ensure the file size is under 4GB, and re-upload the creative payload.

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