Account & Billing

PAYMENT_FAILURE Payment Method Failed

Billing Suspended

The credit card on file has failed to charge.

What causes this error?

Amazon attempted to charge the primary payment method associated with the advertising account, but the bank declined it (often due to expired cards or insufficient limits). All ads stop immediately.

How to fix it

Log directly into the Amazon Ads console, navigate to the Billing/Payment settings, update the active credit card on file, and manually clear any outstanding invoices. Ads generally resume shortly after.

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