Account & Billing

OUT_OF_BALANCE Account Out of Balance

Billing Funds

Prepaid funds have been depleted to zero.

What causes this error?

This advertiser uses a ‘deducted-from-balance’ or ‘prepaid’ invoicing method. The pre-loaded funds have hit zero, acting like a hard stop on all active campaigns.

How to fix it

You’ll need to top up your prepay balance or switch the account over to a standard reliable credit card payment method in Seller Central.

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